Assessing travel satisfaction in public transport: A configurational approach

Previous findings have established that satisfaction with public transport service quality attributes (reliability/functionality, information, courtesy/simplicity, comfort, safety) relate to overall travel satisfaction. Recent studies propose the importance of these for varies in different contexts and call new approaches enhancing understanding relationships. We address this by using a configurational perspective applying fuzzy set Qualitative Comparative Analysis (fsQCA), explore how high By analyzing user survey data before after an intervention services Swedish city, we: 1) find occurs interaction between attributes; 2) identify configurations leading satisfaction; 3) show context alters conclude approach is useful complexity